Return policy

Monsoon Pacific Return Policy

30-Day Free Returns

At Monsoon Pacific, we want you to love your new furniture. If you’re not completely satisfied, you can return your item within 30 days of delivery.

How to Initiate a Return

  1. Contact Us: Email us at info@monsoonpacific.com to request a return.
  2. Shipping Label: We will provide a prepaid shipping label for your convenience.
  3. Packaging: Items must be returned in their original packaging.
  4. Authorization: Do not send the product back without our prior authorization.
  5. Refund Process: Refunds will be issued after the product is received and inspected.

Conditions for Return

  • Usage: The return policy is void if the product was used in a manner violating its intended 'Residential Use Only'.
  • Alterations: Products that have been modified or damaged are not eligible for return.
  • Damage Claims: If the product or packaging is damaged during shipping, please provide photos so we can make a claim with the shipping provider.

Additional Support

  • Replacement Parts: We offer replacement parts during the return window for any missing or damaged components.
  • Assembly Assistance: Contact us with any questions about parts requests or help with assembly.

We're here to ensure your furniture shopping experience is as seamless and satisfying as possible. For any further assistance, feel free to reach out to us at info@monsoonpacific.com.